24X7 Technical Support

Center of Excellence - Microsoft


ProTeam Softwares is a leading Microsoft solution provider with experience in handling projects globally right from defining strategies to application development, implementation, management and s

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Outsourced Product Development


In this highly competitive environment, it is important to offer high quality technology products and solutions to the consumers. A bright idea, strong business strategy and market

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24X7 Technical Support


24X7 Customer Service Outsourcing -Technical Support Services / Helpdesk SolutionsProTeam Tech Support provides excellent quality technical support services for major Point-of-

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24X7 Customer Service Outsourcing -Technical Support Services / Helpdesk Solutions

ProTeam Tech Support provides excellent quality technical support services for major Point-of-sale applications globally.  Our customized Helpdesk solutions equipped with dedicated and competent workforce, latest technology and state-of-the-art facility enable you to reduce the overall cost of operations.
Our quality-centric expert team will Create account, Setup and Support clients to facilitate hassle free business round the clock. ProTeam's superior quality support system ensures you higher productivity with enhanced user satisfaction. We encompass expertise and experience in the following:

  • POS (Point-of-sale) technical support
  • OS Deployment for Windows 9x to Windows 8
  • Technical issue for all major Operating systems
  • Hardware support, Networking & Implementations

  • We provide the below POS (Point-of-sale) applications Technical Support for Retail, Hospitality & Healthcare industry:

  • Microsale
  • Aldelo
  • Aloha
  • ProPOS.net
  • Microsoft POS

  • Our Tech Support assist enterprises to resolve customer issues with minimum turn around time.

    Our Tech Support Service Avenues:

  • 24X7 Inbound Technical Support Calls for Emergency Support
  • Tier-1 Technical Support service is the first line of support where we gather your customer's information, figure out what the underlying problem is and troubleshoot the core issue. Our expert team identifies what the customer is trying to accomplish for quick resolution.

    Tier-1 Technical Support involves:
  • Resolving user name and password problems
  • Basic troubleshooting
  • Uninstalling and reinstalling basic software applications
  • Verification of proper hardware and software setup
  • Assistance with navigating around application menus
  • Education on how to use your Web site

  • Tier-2  Technical Support representative (TSR) reviews a support request received by phone or email from a Client's end-user or a Tier-1 organization and assesses the nature of the issue, reproducibility of the issue, and the remediation steps taken so far. The Tier-2 TSR continues troubleshooting that may include inspection of device OS or configurations, application code, identification and initiation of run book procedures, interviews with end-users or other Client stakeholders including third-party vendors, identification of root cause, and remediation of problem or installation of a workaround.

  • Email/Chat Technical Support for Tier-1 Support queries.
  • 24X7 Inbound Technical Support Calls for Training on Enterprise Applications.
  • Tech Support Service
  • Point-of-sale Tech Support Services
  • Business Process Outsourcing
  • Application Training and Support Services

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